Your first visit, step by step
Tell us when things changed, what you've tried and what helped. We start there. Here's what to expect, what to bring and what to know about cost.
We accept many insurance plans. Not accepted: Medicare and Medicaid. See insurance and payment
What happens at your first visit
Dr. Graham and Dr. Bell see new patients. Each step is explained before you decide anything.
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Book a time
Choose a time in our online calendar, or call us and we'll find one with you. Before your visit, call your insurance company to check your coverage.
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Bring your records and lists
Your recent lab results and reports, your medications with dosages and your supplements help us help you more quickly. What to bring
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Tell us your story
Describe your health in your own words, from the first symptoms to today, and ask the questions you came with.
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Agree on next steps
Go over your doctor's thinking and agree on next steps. If a test could answer a real question, you'll hear which one and why before you decide.
What to bring
Please bring these with you. They help us help you more quickly.
- A copy of all recent and relevant laboratory results and reports
- Your list of medications, with dosages
- Your list of supplements
Please don't wear fragrance. Some of our patients have chemical sensitivities.
You can read how we use and protect your health information in our Notice of Privacy Practices (PDF).
Who you'll see
Dr. Graham and Dr. Bell see new patients. Your first visit is a conversation, so come as you are.
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Dr. Carolyn Graham, ND, RN Naturopathic doctor; founder of Pivotal Health -
Dr. Alice Bell, ND, MS Naturopathic doctor
Insurance and payment
Check your plan before your first visit. If you're not sure what's covered, call us and ask.
- Plans we accept
- Aetna
- Anthem Blue Cross / Blue Shield (except Federal)
- Cigna
- Connecticare
- Healthy CT
- Husky
- Oxford
- United Health
- United Healthcare
- Medicare and Medicaid
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Not accepted as insurance.
Medicare and Medicaid patients are welcome and pay out of pocket.
- Other plans
- Patients with other plans pay at the visit and submit for reimbursement.
- Paying without insurance
You have the right to a Good Faith Estimate of what your care will cost.
Read the Good Faith Estimate notice
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the law, health care providers need to give patients who don't have insurance or who are not using insurance an estimate of the bill for medical items and services.
- You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
- Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
- If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
- Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
When you're ready, book a first visit
Choose a time online at any time, or call us during office hours. Bring your lab results and your medication and supplement lists.